If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Our greatest commitment is your satisfaction. If you have chosen your product in our store, but upon receiving it you have detected that there is a manufacturing defect, we guarantee your right to exchange or return in accordance with the terms indicated below:

Dissatisfaction with the product: Within 7 (seven) calendar days from receipt.

Defective product: Within 30 (thirty) calendar days from receipt. (For defects such as: product with damaged glass or screen, apparent scratches, missing parts, customer has the right to claim warranty if you contact us within 24 hours of receipt, please contact us within 24 hours of receipt.If contact is made after 24 hours, we will consider the problem to be caused by damage caused by individuals, and we will not be refunded.

Remembering that the first step for an exchange or return is to notify our Customer Service Center. Our team will instruct the customer on how to proceed with the return of the Product.

To return a product due to dissatisfaction:

The product must have no signs of use, in the case of watches, the product must not have been disassembled from the bracelet for adjustment, the product must be sent as received, with the original packaging (postal packaging, with label ).

Once we receive the package, we will do an analysis to confirm that everything is in accordance with the conditions of returning the item. After confirmation, our Service Team will contact you and in this case you can choose between:

Exchange for any other product that is available in our stock.

Receive a refund of the amount spent on the products.

Shipping costs for returning the product are the responsibility of the customer.

Guarantee:

All products in the store have a 90-day warranty from the date you receive the product.

For the warranty to be activated, the customer must send us a video of up to 1 minute showing the problem. This video must also show the packaging of the product received (postal packaging, with label).

The customer can also prove the defect by sending us photos that clearly show the defect and the product packaging must appear in the photo.

For further questions, please contact our team and we will give you all the support you need.

IMPORTANT

Our warranty does not cover cosmetic damage that occurs after purchasing the device, such as broken or cracked screens, among other similar problems.

The warranty does not cover: Damage caused by fluids, such as dropping the product into water or submersion; Although some products are waterproof, there are some limits to respect, different for each product. We also do not cover damage caused by an attempt to repair or adapt the device by you or a third party.